Orders are sent via Royal Mail and you should receive your order within 5-7 working days. If you have not received your order within 7 days, please contact us via our social channels or at [email protected] so that we can investigate.
Any delays in delivery, will be communicated as much as possible via the email address provided during the checkout process.
Urgent orders:
Orders can be sent via next day delivery but please contact us before making an order to confirm that this is possible.
If you are not satisfied with your purchase, please contact us at [email protected] or chat to us by direct message on Instagram or Facebook.
If you would like to return your product, please contact us within 7 days of receipt and we will help organise your return. Please note, products must be in original packaging and condition.
Custom Crayation is not responsible for the cost of return delivery and this can be organised.
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